> I am told that I need to:
>
> "Enter your existing Passport Advantage username and password and the
> Passport Advantage authorization code you received via e-mail".
>
> Did I? I'm sure I haven't. One of the customers has just paid tens
> of thousands of pounds for a Gold Bundle and v7->v9 upgrade, but
> can't access the software because we're hung up over this.
>
> Has anyone else had similar problems?

When they "upgraded" their system, the whole "password" dance was sent
out in three emails... and you really did need all three to get access
back again.

--
Forte International, P.O. Box 1412, Ridgecrest, CA 93556-1412
Ronald Cole <ronald@forte-intl.com> Phone: (760) 499-9142
President, CEO Fax: (760) 499-9152
My GPG fingerprint: C3AF 4BE9 BEA6 F1C2 B084 4A88 8851 E6C8 69E3 B00B